We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the amount of information many organisations keep on file, so we have only ever asked for the bare minimum of data from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
We obtain information from web searches, exhibitions and some organisation of which we are members.
We ask for contact information on our contact form and Live chat including your name, email address on our website so that we can reply to your enquiry.
Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity. We collect your email address when you sign up for one of our newsletters.
We collect your email address when you sign up for one of our newsletters.
We ask for your account, shipping, and contact information when you buy something from us to enable fulfilment of the contract
When you contact us by email or through our website, we store your your information in vTiger/coreBOS, our Customer Relationship Management (CRM) software.
If you sign up for a newsletter, we store your email address in phpList, which is the marketing platform we prefer and which links to our CRM.
When you buy something, we store your information in our accounts software, Iris.
We chose these systems partly for their commitment to security.
We store copies of artwork and other documentation relating to processing your order on our local servers. Backups of the Internet based data is backed up to local storage. Data and backups are synchronised between our servers in the UK and Spain.
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
John Crisp, our IT Manager, is responsible for the security of your information. You can contact them by email at it at impamark.co.uk or by phone on 01621 783550 if you have any concerns about the information we store.
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
For completion of contract we need to pass your delivery details to our suppliers. They are subject to the same GDPR restrictions as us and will not use your information for any other purpose than delivering your order.
Our accountants manage and have access to our accounting system to assist us with our accounts.
Where we store your information in third-party services, we restrict access only to people who need it.
Where we store information on our own systems this is restricted to our employees only.
All systems are password protected.
All communications between servers are via secure services including https, VPN and ssh. Management systems are only available via VPN.
Our local servers are firewall protected and only required services are available.
Our emails are checked for viruses, and file stores scanned regularly.
To reduce the attack vectors we do not use any Microsoft software.
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact John Crisp at Impamark by email at it @ impamark.co.uk or by phone on 01621 783550. If you’re the letter writing type, send your envelope to:
Impamark
Unit 1 Dammerwick Farm
Marsh Road
Burnmham-on-Crouch
Essex CM0 8NB
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.
Credit: https://stuffandnonsense.co.uk/projects/protection-racket